Privacy Policy

At UsaiRose, we are dedicated to protecting the privacy of our valued customers. This Privacy Policy outlines in detail how we collect, use, disclose, store, and protect your personal information when you interact with our website or purchase our fragrance products. We believe in transparency and trust, and we are committed to maintaining the confidentiality and security of your data.

1. Information We Collect

We collect various types of personal and non-personal information to offer a smooth, personalized, and secure shopping experience:

a. Personal Identification Information
When you visit our website, place an order, sign up for newsletters, or create an account, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

  • Country/Region

  • Zip Code or Postal Code

b. Payment Information
To process your purchases, we may collect:

  • Credit or Debit Card Details (handled securely through third-party payment gateways like Stripe, PayPal, etc.)

  • Payment Authentication Data
    We do not store your full card details on our servers.

c. Account & Login Data
When you register or log in to your UsaiRose account, we collect:

  • Username and Password (encrypted)

  • Account Preferences

  • Order and Wishlist History

d. Technical & Device Information
Through cookies and analytical tools, we may gather:

  • IP Address

  • Browser Type and Version

  • Device Type (e.g., mobile, desktop)

  • Operating System

  • Browsing Activity, Pages Viewed, and Time Spent on Our Website

e. Communication Data
We collect records of:

  • Emails and messages you send us

  • Feedback, reviews, or survey responses

  • Live chat interactions (if any)

2. How We Use Your Information

Your data is used responsibly and only for legitimate purposes. We use the collected information to:

a. Fulfill Orders & Deliver Products

  • Process transactions securely

  • Ship your fragrances to your address

  • Send order confirmations and shipping notifications

b. Provide Customer Support

  • Respond to queries and complaints

  • Manage return/refund requests

  • Offer personalized product recommendations

c. Improve Our Services

  • Analyze website traffic and user behavior

  • Test new features and optimize website functionality

  • Ensure website security and stability

d. Send Promotional Content (Only with your consent)

  • Newsletters about new launches, sales, and discounts

  • Special offers, birthday coupons, or loyalty rewards
    You can opt out anytime by clicking "unsubscribe" at the bottom of our emails.

e. Prevent Fraud & Ensure Safety

  • Detect suspicious activities

  • Comply with legal obligations

  • Protect against unauthorized access

3. Sharing and Disclosure of Your Information

We value your trust and do not sell or rent your personal data. However, we may share your information in the following situations:

a. Service Providers
We partner with reputable third-party providers who help us operate our business. These include:

  • Payment Gateways (e.g., PayPal, Stripe)

  • Shipping & Delivery Companies (e.g., courier services)

  • Marketing Platforms (e.g., Mailchimp for email campaigns)

  • IT and Web Hosting Providers
    Each partner is bound by strict data protection agreements and only accesses your data for agreed-upon tasks.

b. Legal & Regulatory Requirements
We may disclose your data if:

  • Required by law, court order, or government request

  • Necessary to protect our legal rights or to prevent fraud

c. Business Transfers
If UsaiRose is ever involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner in accordance with this Privacy Policy.

4. Cookies and Tracking Technologies

To enhance your browsing experience, we use cookies, pixels, and similar technologies. These help us:

  • Remember your login details and preferences

  • Keep items in your cart

  • Analyze website performance and user behavior

  • Show you relevant ads on social media platforms like Facebook or Instagram (if accepted)

You can manage or disable cookies from your browser settings at any time. However, doing so may affect some functionalities of our website.

5. Data Security and Storage

We implement industry-leading security measures to protect your personal data:

  • Secure Socket Layer (SSL) encryption on all pages

  • Firewall and Anti-malware Systems to protect our servers

  • Regular Security Audits and Monitoring

  • Restricted Access to your data — only authorized staff can view it

  • PCI Compliance for payment transactions

Despite these precautions, no method of online transmission is 100% secure. We urge you to keep your passwords confidential and avoid sharing your login details.

6. Your Rights as a Customer

You have complete control over your personal data. As a customer of UsaiRose, you may:

  • Access the personal data we hold about you

  • Correct inaccuracies in your profile

  • Request deletion of your data (subject to legal retention requirements)

  • Object or restrict specific data processing activities

  • Withdraw consent for marketing communications

  • Export your data in a readable format

To exercise these rights, email us at wakas.mumtaz@gmail.com — we respond within 3-7 working days.

7. Data Retention Policy

We retain your information only as long as necessary for the purposes listed in this policy, including:

  • Completing your purchases and customer service

  • Complying with financial and legal obligations

  • Analyzing site performance and improving user experience

Inactive user data is safely archived and deleted after a retention period of 3 years unless otherwise requested.

8. Children’s Privacy

Our website and services are intended for individuals aged 13 and above. We do not knowingly collect or store information from children. If we discover any such data, we will take immediate action to remove it.

9. International Visitors & Data Transfers

UsaiRose is based in Pakistan, but our website may be accessed globally. If you’re visiting from another country, your information may be transferred to and stored on servers located in jurisdictions that may not offer the same level of data protection as your home country.

We ensure all international transfers comply with relevant data protection laws, including GDPR (EU) or other applicable frameworks.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. Any modifications will be posted on this page with the new effective date at the top.

If major changes occur, we may also notify you by email. We encourage you to review this policy regularly to stay informed.

11. Contact Us

If you have questions, concerns, or would like to request information about your personal data, please reach out to:

📧 Email: wakas.mumtaz@gmail.com
📍 Store Name: UsaiRose

We take every privacy matter seriously and aim to respond to all inquiries promptly and thoroughly.