Return & Refund Policy

At UsaiRose, we strive to provide high-quality fragrances and a seamless shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within [X] days of receiving the order.
• Items must be in the same condition as received, with no signs of use, damage, or tampering.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Opened or used fragrance bottles.
• Products purchased on sale, clearance, or during promotional offers.
• Gift cards and free items received as part of a promotion.

3. Return Process

• To initiate a return, contact our customer support at usairosescents@gmail.com with your order number and reason for the return.
• Once approved, we will provide instructions for returning the product.
• The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item received).

4. Refund Policy

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [X] business days to the original payment method.
• Shipping fees are non-refundable.

5. Exchange Policy

• We only offer exchanges if the product received is damaged, defective, or incorrect.
• To request an exchange, email us with photos of the issue within [X] days of delivery.

6. Order Cancellations

• Orders can be canceled within [X] hours of purchase if they have not been shipped.
• Once shipped, the order cannot be canceled, and the return policy will apply.

7. Contact Us

For any return or refund inquiries, please contact us at:
📩 Email: usairosescents@gmail.com

By purchasing from UsaiRose, you agree to this Return & Refund Policy.